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Save Money on Car Insurance Today. Get a Free Quote. 4076 S Ridgewood Ave. Our office is located in the shopping center with Hardees, on the corner of Dunlawton and US-1. Get Directions. Phone: (386) 767-9990. Email: [email protected]. To reach our claims office by fax: Dial 1-800-924-0273. Include your name, policy number, and claim number on each page. To reach our claims office by mail: Direct Auto Insurance Claims Department. PO Box 1623. Winston Salem, NC 27102. Include your name, policy number, and claim number. For medical providers ONLY: 9340 N Florida Ave. Ste B. Our office is located one block north of Busch Boulevard next to Papa Johns Pizza. Get Directions. Phone: (813) 935-1037. Email: [email protected]. Or call 1-800-403-1077to speak with a claim specialist. We areavailable 24/7for new claims! 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